Exchange and return policy:
- You can exchange and return products within 3 days from the date of receiving the product within the Kingdom only.
- Products to be returned or exchanged must be in their original condition without removing the attached product information card or stickers on the products, and must be in the original packaging and unused.
- The customer does not bear the shipping costs if there is an exchange or return in the following cases:
1- The customer receives a product other than the one he ordered.
2- Damage to the product resulting from an error by the shipping company.
3- The product is damaged for any other reason.
- The customer bears the shipping costs in the event of an exchange or return, which is estimated at (30) riyals in the following cases.
1-The customer chooses a product other than the one he wanted.
2- The product is no longer suitable for him.
3- The customer no longer wants the product.
Steps for exchange and return:
You can submit a request for exchange and return by sending the following information to the WhatsApp number (0543196663) or email ([email protected]):
•Customer phone number.
• customer name.
• The name of the product to be exchanged or returned.
• The reason for the exchange or return.
• You will be informed of the method of returning the order as soon as we receive your order and ensure the safety of the products and accessories.
